For customized curtain orders, you have a 12-hour window after placing your order to make changes or cancel it. After 12 hours, customized orders cannot be changed or canceled.
If the item is damaged in transit, please contact our customer services info@lantingcurtains.com for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide us with proof of the damage in detail as this will assist us in processing your order refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at info@lantingcurtains.com. Please note that returns will need to be sent to the address we provided with our reply.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lantingcurtains.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lantingcurtains.com
Bulk Discount Available
At our store, we offer bulk discounts on large orders of window curtains. The more curtains you purchase, the greater the discount you can receive. Read on to discover the different scenarios where you can save money by buying more curtains.
Multiple Curtains Discount
When you purchase multiple curtains, you can receive additional discounts on top of our already low prices. The more curtains you purchase, the higher the discount you can receive.
Customized Home Discount
You can mix and match different types of curtains to fit your home's unique style. Our team of experts can help you choose the perfect combinations, and you can receive a discounted rate on the total purchase.
Designer and Builder Discounts
We welcome partnerships with designers and builders, and offer additional discounts. We understand that you have specific needs and requirements, we are ready to work with you to create the perfect solution for you.Contact
If you are interested in our Bulk Discount, please contact us through the form on the right or the email below, and we will respond within 24 hours. If you would like to receive a quick quote, please make sure to include the following information in your message:
--The curtain fabric you would like to purchase --The head style you need to match
--The total number of curtains and the size of each curtain
--The zip code of the shipping address
--Any other customization requirements
info@lantingcurtains.com